Stand Out, Show Up, and Get the Offer
In the fast-paced world of hospitality, how you present yourself in an interview can make or break your chances — no matter how strong your resume is. We’ve gathered straight talk from recruiters and hiring managers across the industry on what really matters in interviews.
Long-winded answers can be a red flag in hospitality, where clear communication and quick thinking are essential. Answer confidently, then stop. It’s okay to take a moment before you speak — it shows composure, not hesitation.
A generic resume or cover letter won’t cut it. Tailor your application to the role and property — whether it’s a luxury resort or a high-volume restaurant. Highlight relevant experience, not just past titles.
Be professional with everyone — especially reception, security, or hosts. Many hiring managers ask their front desk for feedback. Kindness, respect, and professionalism are part of the job — show it from the first handshake (or smile).
Arriving too early can be just as disruptive as being late. Aim for 5–10 minutes ahead. Plan your route in advance. Blaming traffic or parking doesn’t reflect well — hospitality is all about being prepared.
Do your research. Know the concept, the clientele, and the company’s values. Show that you’ve taken the time to understand their operation — and have thoughtful questions ready.
Everyone interviewing has hospitality experience. What makes you stand out? Share a story of how you solved a guest issue or led a team through a high-pressure night. Show that you’re both skilled and personable.
No one expects perfection — but they do expect honesty. Don’t exaggerate. Avoid canned answers like “I’m a perfectionist.” Be transparent about what you’re working on and where you thrive.
Always send a short, personalized thank-you email after your interview. Mention something specific you discussed. It’s professional, thoughtful, and shows that you’re serious about the role.
Checking in once after a few days is fine. But daily follow-ups can come off as desperate or difficult — not the vibe most GMs or HR directors are looking for.
Final Thought:
Hospitality is all about people — how you connect, communicate, and carry yourself. Your interview is your chance to show not just that you’re capable, but that you’re the right cultural fit. Bring professionalism, preparation, and personality — and you’ll already be ahead of the pack